Please find a range of frequently asked questions below:

Reservations and cancellations

How can I check if a room is available on the day I’m looking for?

Our website booking engine is the best way to search for availability and prices.

Alternatively, you can call our reservations team on 01903 882101.

Can I make changes or cancel my reservation?

If you would like to amend or cancel your booking, please check your cancellation terms which can be found on your confirmation email.

Alternatively, you can contact our reservations team on 01903 882101 or [email protected].

If you have made your booking through a third-party site, such as Expedia or Booking.com, please contact them directly to amend a booking.

Room information

What facilities are available in each room?

Each of our rooms are equipped with everything we think you’d need during your stay with. Visit the Rooms page of the website to find out more.

Can I request a specific room?

We always do our best to accommodate specific requests, but these cannot always be guaranteed. Please outline any requests at the time of booking or by calling our reservations team on 01903 882101.

What is your child policy?

Children aged 15 and under stay free when sharing a room with two adults on the basic of one child per adult. Children sharing with one adult or in their own room pay 50% of the adult rate. Find out more on our terms and conditions.

Are pets allowed in the hotel?

We have 3 pet friendly rooms at The Norfolk Arms Hotel at an additional cost, please contact the hotel direct for further details or to book one of our pet friendly rooms.

Can I smoke in my room?

No. Smoking or Vaping is not permitted anywhere in the hotel. There is a minimum £100 fine if you are found smoking or vaping within the hotel. There are designated smoking areas, which staff can make you aware of.


Is the hotel accessible with a wheelchair?

Whilst we do have ground floor rooms, the rooms are not wheelchair friendly. All ground floor rooms have bath with shower over.

Please call our reservations team on 01903 882101 to book a room suitable to your requirements. 

Special offers

Are there any special offers available?

We list all of our current offers on the offers page on the website. Make sure you check back regularly as we are always looking for the best way to give our customers the best offers.

Remember, if you book directly on this website, you are also sure to get the best price on your stay with us.

Transport and parking

How do I find the hotel?

The postcode for your satnav is BN18 9AB. You can also find details about our location here.

Does the hotel have a car park?

Yes, we do have a car park. This is available at £6 per night for residents staying at the hotel.


Is breakfast included in my stay?

Please check which rate you booked on, of which details can be found on your confirmation email.

Breakfast can be added before or during your stay. Either call reservations on 01903 882101 before your stay, or speak to reception during your stay.


I’m staying in the hotel; can I book a meal in the restaurant?

Of course. You can book online or by calling 01903 882101.

I’m not staying in the hotel; can I book a meal in the restaurant?

Of course. The restaurant is open to non-hotel residents as well as hotel residents. You can book online or by calling 01903 882101.

Lost property

Who do I contact for lost property?

If you believe you have lost something in the hotel, please contact us on 01903 882101 as soon as possible with your booking details and an accurate description of what you’ve lost.

If you have any further queries, please contact us on 01903 882101 or [email protected]. You can also view our terms and conditions.