FAQs

Please find a range of frequently asked questions below:

Reservations and cancellations
Room information
Accessibility
Special offers
Transport and parking
Check-in/Check-out
Breakfast
Restaurant
Lost Property
Careers

 

Reservations and cancellations

 How can I check if a room is available on the day I’m looking for?

Our website booking engine is the best way to search for availability and prices.

Alternatively, you can call our reservations team on 01903 882101.

Can I make changes or cancel my reservation?

If you would like to amend or cancel your booking, please check your cancellation terms which can be found on your confirmation email.

Alternatively, you can contact our reservations team on 01903 882101 or [email protected].

If you have made your booking through a third-party site, such as Expedia or Booking.com, please contact them directly to amend a booking.

 

Room information

What facilities are available in each room?

Each of our rooms are equipped with everything we think you’d need during your stay with. Visit the Rooms page of the website to find out more.

Can I request a specific room?

We always do our best to accommodate specific requests, but these cannot always be guaranteed. Please outline any requests at the time of booking or by calling our reservations team on 01903 882101.

Do you offer a laundry service?

Yes, we do offer a laundry service. Please ask for details when checking in to the hotel.

What is your child policy?

Children aged 15 and under stay free when sharing a room with two adults on the basic of one child per adult. Children sharing with one adult or in their own room pay 50% of the adult rate. Find out more on our terms and conditions.

Are pets allowed in the hotel?

Yes, pets are allowed in selected rooms at The Norfolk Arms Hotel.

Can I smoke in my room?

No. Smoking is not permitted anywhere in the hotel. There are designated smoking areas, which staff can make you aware of.

 

Accessibility

Is the hotel accessible with a wheelchair?

Yes, all public areas are fully accessible by wheelchair. Our friendly staff will be happy to assist you during your stay with us.

We also have disabled-access rooms. Please call our reservations team on 01903 882101 to book a room suitable to your requirements.

 

Special offers

Are there any special offers available?

We list all of our current offers on the offers page on the website. Make sure you check back regularly as we are always looking for the best way to give our customers the best offers.

Remember, if you book directly on this website, you are also sure to get the best price on your stay with us.

 

Transport and parking

How do I find the hotel?

The postcode for your satnav is BN18 9AB. You can also find details about our location here.

Does the hotel have a car park?

Yes, we do have a car park. This is available at £5 per night for residents staying at the hotel.

 

Check-in/check-out

What time can I check into my room?

Your room will be available from 2pm local time on the day of arrival. 

If I arrive early, will my room be ready?

We cannot guarantee that your room will be ready if you arrive before 2pm, but we will do our best to facilitate your request. Early check-ins are charged at £20 per room. 

What time do I need to check out?

Our standard check-out time is 11am local time. If you would like to check out later, please speak to reception upon check-in to see if this can be facilitated.

What are the reception hours?

A member of staff will be available at reception 24 hours a day.

 

Breakfast

Is breakfast included in my stay?

Please check which rate you booked on, of which details can be found on your confirmation email.

Breakfast can be added before or during your stay. Either call reservations on 01903 882101 before your stay, or speak to reception during your stay.

 

Restaurant

I’m staying in the hotel; can I book a meal in the restaurant?

Of course. You can book online or by calling 01903 882101.

I’m not staying in the hotel; can I book a meal in the restaurant?

Of course. The restaurant is open to non-hotel residents as well as hotel residents. You can book online or by calling 01903 882101.

 

Lost property

Who do I contact for lost property?

If you believe you have lost something in the hotel, please contact us on 01903 882101 as soon as possible with your booking details and an accurate description of what you’ve lost.

 

Careers

Where can I find information and apply for jobs at The Norfolk Arms Hotel?

We post all our current vacancies on our careers website. This is where you will find more information about working at The Norfolk Arms Hotel.

 

If you have any further queries, please contact us on 01903 882101 or [email protected]. You can also view our terms and conditions.