Christmas Terms & Conditions

To avoid misunderstandings in respect of your booking, the following Terms of Business apply to all bookings relating to Christmas events. Weʼve tried to make our Terms of Business as straightforward as possible, if however, you have any questions, please feel free to contact a member of the events team.

1. These conditions apply to all guests attending Christmas programme events (ʼEventʼ).

2. All events are subject to availability.

3. Non-refundable deposits must be made at the time of booking for all Christmas and New Yearʼs Eve programme events. Full payment and pre-orders must be made before the event:
Christmas Break: £200 Non-Refundable deposit per room at the time of booking, full payment, and Christmas Day Lunch menu choice by 13th December.
Christmas Day Lunch: £20 per person non-refundable deposit at time of booking, full payment and menu choice by 13th December.
New Year’s Package: £200 Non-Refundable deposit per room at the time of booking, full payment, and menu choice by 20th December.

4. If we do not receive final monies on the deadline date, the hotel will release your booking and deposits will be lost.

5. We regret that should your party size decrease in numbers, payments (including deposits) cannot be offset against food, beverage or accommodation.

6. In the unlikely event that the hotel is obliged to cancel the event, all monies will be refunded or an alternative date or location will be offered (at the hotelʼs discretion) without further liability to the hotel.

7. Special requests (e.g. dietary requirements) must be made known to the hotel at least 21 days before the event.

8. No additional food or beverage of any kind is permitted into the hotel by party organisers or guests.

9. Parking is only permitted for hotel residents with a bed and breakfast booking (£7.50 charge). There are a number of car parks within walking distance for all other event guests.

10. The Norfolk Arms Hotel will endeavour to ensure that all the information and prices are accurate both on our websites and in its brochures. However, occasionally errors occur and/or the hotel reserve the right to correct prices or other information in such circumstances. If a booking had already been made, the hotel are entitled to cancel the booking without liability.

11. These conditions shall be governed by English law and the courts of England will have exclusive jurisdiction of the English courts.

12. Any accommodation booked shall be subject to our hotel booking terms & conditions